Privacy policy
Last updated: January 3, 2026
Vilvida owns and operates this website and online store, including all related content, features, tools, products, and services, to provide customers with a tailored shopping experience (the "Services"). Vilvida uses Shopify to power its ecommerce platform and deliver the Services to you. This Privacy Policy explains how we collect, use, store, and share personal information when you visit the website, use the Services, complete a purchase or transaction, or communicate with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs the handling of your personal information.
Please review this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described.
Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. This does not include data that has been anonymized or deidentified so that it cannot reasonably identify an individual. Depending on how you interact with the Services, your location, and what is permitted by law, we may collect or process the following categories of personal information, including insights derived from that information:
- Contact details such as your name, billing address, shipping address, email address, and phone number.
- Financial information such as payment card details, transaction data, payment confirmations, and billing information.
- Account information including login credentials, security details, preferences, and account settings.
- Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, canceled, and your order history.
- Communications with us including information you provide when contacting customer support or submitting inquiries.
- Device information such as browser type, device identifiers, IP address, and network data.
- Usage information describing how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, Contact Us, or otherwise provide information.
- Automatically through the Services including information collected from your device and through cookies or similar technologies.
- From our service providers that support our operations and process data on our behalf.
- From partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
Your personal information may be used for the following purposes, depending on how you interact with the Services:
- Providing and improving the Services. We use personal information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, remember preferences, send account related notifications, enable reviews, and personalize your shopping experience including product recommendations.
- Marketing and advertising. We may send promotional communications and display advertisements based on your activity, purchases, or interests on our website or other platforms.
- Security and fraud prevention. We use personal information to verify identities, secure transactions, prevent fraud, investigate suspicious activity, and protect the Services. You are responsible for keeping your account credentials confidential.
- Communicating with you. We use personal information to respond to inquiries, provide customer support, and maintain our relationship with you.
- Legal reasons. We may process personal information to comply with legal obligations, respond to lawful requests, enforce policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may share personal information with third parties in the following situations, consistent with this Privacy Policy:
- With Shopify, vendors, and service providers that help operate the Services such as payment processors, analytics providers, hosting services, fulfillment partners, and customer support tools.
- With marketing and advertising partners to deliver relevant promotions and advertisements, subject to their own privacy policies and applicable opt out rights.
- When you request or authorize us to share information, such as for order fulfillment or social media integrations.
- With affiliated entities within our corporate group.
- In connection with business transactions, legal obligations, enforcement of policies, or protection of rights and safety.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to support and improve platform functionality. Information submitted through the Services may be shared with Shopify and third parties located in other countries. Shopify may use data from interactions with our store and other merchants to provide enhanced features. In these cases, Shopify is responsible for processing that information and responding to related rights requests. More details are available in the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may include links to third party websites or platforms. We are not responsible for the privacy practices, security, or content of those third party sites. Information shared publicly or on social platforms may be visible to others and used according to those platforms’ policies. The inclusion of links does not imply endorsement.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If a parent or guardian believes a child has provided personal information, they may Contact Us to request deletion. We do not knowingly sell or share personal information of individuals under sixteen years of age.
Security and Retention of Your Information
While we take reasonable steps to protect personal information, no system can be guaranteed to be completely secure. Information transmitted online may not be fully protected during transit. We encourage avoiding unsecured communication channels for sensitive information.
We retain personal information only for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may be limited or subject to conditions under applicable law.
- Right to access or know. You may request access to personal information we hold about you.
- Right to delete. You may request deletion of personal information we maintain.
- Right to correct. You may request correction of inaccurate personal information.
- Right of portability. You may request a copy of your information or its transfer to another party where permitted.
- Right to opt out of sale or sharing for targeted advertising. Depending on your location, you may opt out of certain data uses for targeted advertising. If Global Privacy Control is enabled in your browser, we will treat it as an opt out request for that device.
- Managing communication preferences. You may unsubscribe from marketing emails at any time. Transactional messages related to orders or accounts may still be sent.
You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing a request. We do not discriminate against individuals who exercise privacy rights.
Where permitted by law, you may appoint an authorized agent to submit requests on your behalf. We may require proof of authorization and identity verification.
Complaints
If you have concerns about how we handle personal information, please Contact Us. Depending on your location, you may also have the right to file a complaint with a data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
When transferring data from the European Economic Area or the United Kingdom, we rely on approved safeguards such as standard contractual clauses unless the destination country provides adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, operations, or legal requirements. Updates will be posted on this page and the effective date will be revised as required.
Contact
If you have questions or need assistance, we’re happy to help. Visit our FAQs page or Contact Us directly.
Contact Information
Store Name: Vilvida
Address: 623 S Cedar St, Charlotte, North Carolina, 28202, United States
Email: info@vilvida.com
Number: +1 (704) 741-6126
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to respond to inquiries within 1 to 2 business days.