FAQ

Frequently Asked Questions (FAQ)

Welcome to the Vilvida FAQ page. Below you’ll find answers to common questions about ordering, shipping, returns, and support. If you need additional help, feel free to reach out to our team.

1. How long does delivery take?

Orders are processed and shipped according to the following timeline:

• Handling time: 1 to 2 business days

• Transit time: 6 to 8 business days

• Estimated delivery time: 7 to 10 business days

For full details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders shipped within the United States. For more information, please check our Shipping Policy.

3. Where is Vilvida based?

Vilvida is a U.S.-based online brand offering a curated selection of quality products. We operate as an online-only store and ship directly to customers.

4. What should I do if my item arrives damaged or defective?

If you receive a damaged or faulty item, please contact us right away. We’ll arrange a replacement or solution in line with our Return Policy.

5. Can I cancel my order after placing it?

Yes. Orders may be cancelled within 24 hours of purchase. Please contact us as soon as possible to request a cancellation.

6. What is your return policy?

We offer a straightforward return process. For complete eligibility requirements and instructions, please visit our Return Policy page.

7. When will I receive my refund?

Once your return is received and approved, refunds are typically issued within 7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

8. How can I contact customer support?

You can reach our support team through our Contact Us page or by emailing us directly at info@vilvida.com.

9. Do you ship internationally?

At this time, we ship within the United States only.

10. Do you have a physical store location?

No. Vilvida is an online-only store, which allows us to offer competitive pricing and a broader product selection.

11. Do you accept bulk or wholesale orders?

Yes, bulk order inquiries are welcome. Please contact our support team for more information.

12. How do exchanges work?

If you need to exchange an item, please refer to our Return Policy for step-by-step instructions.

13. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order using the Order Tracking page on our website.

Contact Information

Store Name: Vilvida
Address:
Email: info@vilvida.com
Number: 646-863-4380
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We do our best to respond to inquiries within 1 to 2 business days.